Terms of Service

1. Parties and Contact

These Terms of Service ("Terms") are a binding legal agreement between you and PILLAR Guidance, Inc., a Delaware corporation (File Number 10574478) with registered office at 16192 Coastal Highway, Lewes, Delaware 19958 ("PILLAR," "we," "us," "our"). The Terms govern the service at https://askpillar.ai and related applications and features (the "Service"). Contact: support@askpillar.ai.

2. Acceptance

2.1 By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

2.2 If you use the Service for an organization, you represent that you have authority to bind that organization and "you" includes that organization.

3. Eligibility and Geography

3.1 You must be at least 13 years old. If you are between 13 and 17, you represent that you have received permission from a parent or legal guardian. We may require verification of parental consent and may suspend accounts where consent cannot be verified.

3.2 The Service is offered only to residents of the United States. You may not use the Service from outside the United States.

3.3 You are responsible for all activity on your account and for keeping your credentials secure. You must provide accurate information and keep it current.

4. What PILLAR Is and Is Not

4.1 PILLAR is an AI platform that uses generative large language models to interpret and discuss Christian theology, Scripture, and Christian doctrine for informational and educational purposes.

4.2 PILLAR is not: a pastor, priest, minister, or ordained clergy; pastoral counseling, spiritual direction, or confession; a licensed therapist, counselor, psychologist, psychiatrist, or social worker; a mental health, crisis, or emergency service; a medical provider or source of medical advice; a legal advisor or source of legal advice; a financial advisor or source of financial advice; or a substitute for the judgment of a qualified human professional.

4.3 No privilege. Conversations with PILLAR are not protected by clergy-penitent privilege, therapist-patient privilege, attorney-client privilege, or any other legal privilege, and you should not treat them as confidential in a legal sense. Conversations may be subject to subpoena, court order, or other legal process. Before using the Service, you acknowledge that the Service is not a substitute for confidential pastoral care, licensed mental health care, medical care, or legal counsel, and that if you require confidentiality, you should seek it from a qualified human professional whose communications are protected by law.

4.4 AI output limitations. AI-generated content may be incorrect, incomplete, or misleading. It may misstate Scripture, doctrine, history, or fact. It may reflect biases in the underlying models. It does not represent the position of any denomination, church, or individual pastor unless explicitly stated. You are responsible for evaluating accuracy and appropriateness. Do not rely on PILLAR for decisions with medical, legal, financial, safety, or serious spiritual consequences without confirmation from a qualified human professional.

4.5 No clinical advice. PILLAR is not designed to and will not provide clinical mental health assessment, diagnosis, or treatment. Clinical mental health queries will be declined and redirected to licensed professionals.

4.6 Crisis and emergency. PILLAR is not a crisis or emergency service. If you or someone you know is in crisis or facing a medical or safety emergency, call or text 988 or dial 911 or contact a qualified human professional. You must not rely on PILLAR for emergency response.

4.7 No HIPAA or PHI. PILLAR is not a Covered Entity or Business Associate under HIPAA. You agree not to submit Protected Health Information.

5. Account

5.1 Notify us promptly at support@askpillar.ai if you suspect unauthorized use.

5.2 We may suspend or terminate your account for violation of these Terms, for conduct that we reasonably believe poses a risk, or if the Service is withdrawn or restructured.

6. Acceptable Use

6.1 You agree not to:

6.2 Violation may result in immediate termination and referral to law enforcement where appropriate.

7. Intellectual Property

7.1 Our IP. The Service, including all software, source code, system prompts, governance logic, routing architecture, model selection logic, user interfaces, designs, brand, the name "PILLAR," the PILLAR logo and marks, documentation, and all derivative works, is owned by PILLAR Guidance, Inc. and protected by copyright, trademark, trade secret, and other laws. The internal architecture and operation of the Service are PILLAR's trade secrets.

7.2 Outputs. To the extent outputs generated by the Service are eligible for protection, PILLAR Guidance, Inc. owns them. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use outputs generated from your own inputs for your personal, non-commercial, educational, and devotional purposes. PILLAR makes no representation regarding the copyrightability of AI-generated content under any jurisdiction.

7.3 Your Inputs. You retain ownership of the content you submit ("Inputs"). You grant PILLAR a worldwide, royalty-free, irrevocable, sublicensable license to use your Inputs and the outputs generated from them to operate, secure, maintain, debug, and improve the Service. We do not use your Inputs to train third-party AI models. We may use Inputs in aggregated, de-identified form to analyze usage and improve the Service.

7.4 Feedback. Feedback and suggestions you send us may be used by PILLAR for any purpose, without compensation or attribution.

7.5 Trademark. "PILLAR," the PILLAR wordmark, the PILLAR tent mark, and associated stylizations are trademarks of PILLAR Guidance, Inc. You may not use them without prior written consent.

8. Fees

8.1 During the current pilot, the Service is provided at no charge. No payment card information is collected. We may introduce paid tiers in the future and will require your explicit consent to any paid plan before charging you.

9. Third-Party Infrastructure

9.1 The Service depends on third-party hosting, database, AI model inference, email, and support providers. PILLAR does not publicly disclose specific providers. We are not responsible for the acts or omissions of those providers. Outages of third-party infrastructure may affect the Service.

10. DMCA

10.1 PILLAR respects the intellectual property of others. If you believe content on the Service infringes your copyright, send a notice to support@askpillar.ai with: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement under penalty of perjury that the notice is accurate and you are authorized to act. Our designated DMCA agent is reachable at support@askpillar.ai. We respond to valid notices by removing allegedly infringing material and may terminate accounts of repeat infringers.

11. Disclaimer of Warranties

11.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, THEOLOGICAL CORRECTNESS, SUITABILITY FOR PASTORAL OR COUNSELING USE, AVAILABILITY, OR UNINTERRUPTED OPERATION.

11.2 PILLAR DOES NOT WARRANT THAT AI-GENERATED RESPONSES ARE ACCURATE, DOCTRINALLY CORRECT, APPROPRIATE FOR YOUR SITUATION, OR SUITABLE FOR ANY PARTICULAR PURPOSE. YOU ASSUME FULL RESPONSIBILITY FOR ANY ACTION YOU TAKE BASED ON CONTENT GENERATED BY THE SERVICE.

11.3 Some jurisdictions do not allow the exclusion of implied warranties. In those jurisdictions, our warranties are limited to the minimum extent permitted by law.

12. Limitation of Liability

12.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, PILLAR GUIDANCE, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

12.2 OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID US IN THE 12 MONTHS PRECEDING THE EVENT OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12.3 These limitations apply even if a remedy fails of its essential purpose.

12.4 Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud, or liability for bodily injury caused by our own negligence where such limitation is prohibited.

13. Indemnification

13.1 You agree to indemnify and hold harmless PILLAR Guidance, Inc. and its officers, directors, employees, contractors, agents, affiliates, and licensors from any third-party claims arising from (a) content you submit to the Service; (b) your breach of Section 6 (Acceptable Use); or (c) your violation of applicable law or the rights of any third party. This Section does not apply to claims arising solely from your ordinary, permitted use of the Service in accordance with these Terms.

14. Dispute Resolution and Arbitration

14.1 Informal resolution. Before any formal proceeding, contact us at support@askpillar.ai with a written description of the dispute and allow 30 days for informal resolution.

14.2 Binding arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules (for claims under $250,000) or Comprehensive Arbitration Rules (for larger claims). Arbitration will be conducted in Wilmington, Delaware, or remotely at the arbitrator's discretion.

14.3 Mass filing protocol. If 25 or more similar claims are filed against PILLAR by or with the assistance of the same counsel or coordinated group within a 60-day period, the arbitrations will be batched and administered under JAMS procedures for mass or coordinated claims, including staged bellwether selection. Filing fees for batched cases will be allocated per JAMS mass-arbitration rules then in effect.

14.4 Governing law. These Terms are governed by Delaware law, without regard to conflict-of-laws rules, and, where applicable, the Federal Arbitration Act.

14.5 Class action waiver. YOU AND PILLAR AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. The waiver in this Section 14.5 does not apply to any claim for public injunctive relief that a court determines cannot be waived under applicable law; any such claim shall be severed and may proceed in court under Section 14.7. If this Section 14.5 is found unenforceable as to any other claim, Section 14.2 is null and void as to that claim and the claim proceeds under Section 14.7.

14.6 30-day opt-out. You may opt out of the arbitration and class action waiver by emailing support@askpillar.ai within 30 days of first accepting these Terms, including your name, account email, and a statement of intent to opt out.

14.7 Court proceedings. If arbitration is unavailable, exclusive jurisdiction and venue is the state or federal courts in Wilmington, Delaware, and each party consents to personal jurisdiction there. This venue selection applies to all non-arbitrable claims, including injunctive relief and public injunctive relief.

14.8 Injunctive relief. Either party may seek injunctive relief in the courts identified in Section 14.7 to protect intellectual property rights pending arbitration.

14.9 Small claims. Either party may bring an individual action in small claims court to the extent the claim qualifies.

15. Termination

15.1 You may terminate your account at any time by emailing support@askpillar.ai. On termination, we will delete your account and personal information as described in our Privacy Policy.

15.2 We may suspend or terminate your account at any time for violation of these Terms, for conduct that we reasonably believe poses a risk, or if we discontinue or restructure the Service, with reasonable notice when practical.

15.3 Sections 4, 7, 10, 11, 12, 13, 14, 15, and 17 through 18 survive termination.

16. Changes

16.1 We may modify or discontinue features at any time.

16.2 We may update these Terms. Material changes will be announced at least 30 days in advance by email to active users. Continued use after the effective date constitutes acceptance.

17. Mobile App Store Terms

17.1 If you download or use the Service through a mobile app store (including the Apple App Store or Google Play), this Section 17 applies in addition to these Terms.

17.2 These Terms are between you and PILLAR only. The app store is not a party and is not responsible for the Service or its content.

17.3 Your license to use the app is limited to use on devices that you own or control, as permitted by the app store's terms.

17.4 The app store is a third-party beneficiary of these Terms as applied to your use of the app obtained through the app store, and may enforce these Terms against you.

17.5 The app store has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify the app store for a refund; beyond that, the app store has no warranty obligation.

17.6 Product liability, legal compliance, and intellectual property infringement claims related to the app are PILLAR's responsibility, not the app store's.

18. General

18.1 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and PILLAR regarding the Service and supersede all prior agreements, marketing statements, and communications.

18.2 No external warranties. No statement made outside these Terms (including on social media, in email, or in marketing) creates any warranty or modifies these Terms.

18.3 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision is reformed to the minimum extent necessary to make it enforceable.

18.4 No waiver. Our failure to enforce any provision is not a waiver.

18.5 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.

18.6 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, acts of war, terrorism, civil unrest, government action, labor disputes, or failures of third-party infrastructure.

18.7 No third-party beneficiaries. Except as stated in Section 17.4, these Terms do not create third-party beneficiary rights.

18.8 Headings. Headings are for convenience only.

19. Contact

support@askpillar.ai

PILLAR Guidance, Inc.
16192 Coastal Highway
Lewes, Delaware 19958